General Cleaning

It is a commonly-requested service for families, busy professionals who want to enjoy quality time, we keep your home fresh & clean.

Top to Bottom Deluxe Cleaning (Deep Cleaning)

Ideal for homes that have gone months without being cleaned or have NOT been professionally cleaned in a while. This service has the general cleaning included.

Move-In/Out Cleaning

This service is extremely thorough top to bottom, designed to prepare a home for a new tenant. This service includes: Deep cleaning glass & mirrors, removing spots from surfaces, scrubing down & hand washing baseboards, cleaning window sills, cleaning inside cabinets, scrubing down the showers & toilets with professional grade high-quality products.

*IMPORTANT: We can only do move-in/out cleaning in completely empty homes with electricity, water & no food or furniture left.

Our office hours are 9:00 am-5:00 pm
Cleaning hours are Monday through Friday between the hours of 7:00 am & 6:00 pm

We usually do not like to give exact time frames for our cleanings. However, we usually estimate 1-1.5 hours per bedroom, 1-1.5 hours per full bath, 30 minutes for half bath. These are average times based on years of experience but may change based on the actual condition of the house, or in special cases such as large homes, we do adjust the estimate in order to be fair.

Deep cleanings take more time than a recurring service since the service includes more tasks. 

Please remember, because we quote cleaning jobs sight unseen, your particular project could take more or less time based on the actual amount of work to be done.

 There are no contracts ever, you can cancel whenever you want.

As West Hartford Cleaning Services continues to grow and expand its mission in bringing harmony into your home with quality and consistent cleanings, we have noticed an increase in last-minute skipping and rescheduling; this issue directly affects our cleaning techs. Our cleaners are the foundation of our company. To maintain a reputable team, we must provide each cleaning tech with consistency in their daily schedules to prevent loss of wages.   We operate on a flexible schedule, so please read up on that and be prepared to allow some leeway on our arrival time. We do our best to provide the exact time estimate as a customized service. But sometimes, due to circumstances beyond our control, things can get delayed with variables like construction, weather conditions, and transit time.  And we know that life happens, and sometimes things can change; Having policies and processes let us be prepared to handle situations in the best way possible.

Need to reschedule the service?   

No problem! At least 48 business hours’ notice (excluding weekends) is required. We must adhere strictly to this policy to prevent lost wages for your cleaner. If a cleaning appointment is skipped less than 48 business hours in advance, a 50% rate of service will be charged based on the rate of your scheduled service.  

Skipping include:   

Unable to gain access to enter home, no running water, no electricity, no working A/C.  

Notice for recurring clients: Skipping Weekly, Bi-weekly, Tri-Weekly, and Monthly services are subject to an additional fee added to the following cleaning service: Weekly: $15.00, Bi-weekly: $25.00, Monthly: $50.00.

We provide the equipment & professional-grade chemicals needed to thoroughly clean your home.

If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products, when this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

If you require us to use green cleaning products or If you want us to use your cleaning products, please let us know before we start the service.

If you love our service & we hope you do, please refer a friend to us.

You will receive $50 credit & your friend will get $50 off on their fist cleaning!

We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, Weapons on-premises, severe clutter & disconnected utilities.

Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened.

If you book a cleaning online that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.

Our website is protected.

No credit card numbers are stored in our system, rest assured we take security very seriously.

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house.

To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards
We will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

If you requested hourly service, have a prioritized list available, our cleaning crew will start at the top of the list & work the way down until the time is up.

* Please note we don’t offer a recurring discount for hourly cleaning.

To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards
We will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

It’s up to you, many of our clients are away during cleaning, there are different ways to arrange our visit. You may leave keys hidden under the mat, in the mailbox, with a neighbor, front desk, or give us a spare.

We will need to have a key or security code for the alarm system, we have systems in place to keep your keys secure.

We are a pet-friendly company and perfectly happy to service your family, no matter the various species it includes.  

PS: West Hartford Cleaning Services is not responsible for your pets. You know your pets best. If you have concerns about your pet’s behavior, safety, etc. Please restrict your pets and/or remove your pets from the property during cleaning service if you feel it necessary or have any concerns they might get nervous, angry, or anxious.

We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.

Our employees have been rigorously background screened & drug tested prior to work with us, you can rest assured all our staff has integrity & is held accountable.

We schedule the jobs in an order that requires the least amount of drive to help maintain low prices and avoid trip fees.

Please allow us a 90-120 minute window to deal with traffic, parking & other schedule surprises.

MOLD – Mold removal is a specialty, Due to OSHA regulations, we cannot be liable for any mold-related risks in client’s homes.

We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine or excretions.

Our employees only use 2-step ladder and don’t move objects or furniture more than 35 pounds to protect them from injury. If you would like cleaning behind heavy objects, please move prior to cleaning.

Payment is due within 24h of the service. We’ll send a link where you can pay with your card. The crew is not authorized to receive payments in cash or check.

We want you to be 100% satisfied with each cleaning you receive from us.

We have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed.

If you are not absolutely delighted with the cleaning, we will re-service the area within 24 hours of notification for free.