Welcome to West Hartford Cleaning Services

As with any new relationship, we have to get to know each other; we want to know your preferences, needs, and how we can best serve you. Of course, we want to share some information about how we work so that you know exactly what to expect from us. Please make sure you take a few minutes to read it; it has important information about our company policies and processes.

Our Cleanings:

What to expect from our Top to Bottom/Initial

Cleaning Feel like things have gotten a little out of control? Been a while since you had any help around the house? Have that feeling you just wanted to start from a clean slate? Have a nit-picky family member coming into town you’d like to impress? Need someone to just do EVERYTHING in one fell swoop? Our deep clean service is probably a great fit for you.

How does our Top to Bottom service work?

Many times, we will suggest a Top to Bottom service for brand new clients, so our team can clean your house from top to bottom, covering all the little details and get it to ship-shape so that all it needs is to be maintained moving forward. In general, a Top to Bottom is a one-time (or maybe once per year) service and covers everything we’d do in a General clean PLUS all the nitty-gritty details. You can see the full checklist of Top to Bottom/Initial Cleaning on the services page.

What to expect from our General/Maintenance Cleaning

We all need a little help sometimes. If you’re looking for someone to take cleaning off of your to-do list and help keep your home consistently clean; our General Residential Cleaning service is a great fit for you. Generally, a solo technician (sometimes teams of 2 or 3 dependent on the time schedule on a given day) will visit your home at the cadence of your choice and take care of every room. We’ll cover all of the elements you would expect to be covered when you’re looking for a “having guests-over-for-dinner” appropriate clean.

How does our General Cleaning service work?

Many times, when the client had cleaning services recently, we will suggest a General cleaning service, in which we will focus our time and energy on the basics such as bathrooms, floors, kitchen and general dusting. Of course, we can discuss this on a case-by-case basis. You can see the full checklist of General/Maintenance Cleaning on the services page.

How to deal with our cleaning techs

• Although we understand you may need silence in your home, we are not able to reduce 100% of the noise, because of the vacuum machine.
• The cleaning goes smoother when the cleaning techs have space to do their work. Cleaning day is an atypical day and we appreciate it when clients who stay home coordinate the logistics of switching rooms with the cleaning crew during the cleaning. That helps us not get in your way.
• The cleaning techs may not always speak English, so the best way to make sure we cover your requests is by communicating with the office. And that’s also why they sometimes have to use their cellphone, we are in constant communication with them, always making sure we’re on top of everything.

Reschedule Policy: As West Hartford Cleaning Services continues to grow and expand its mission in bringing harmony into your home with quality and consistent cleanings, we have noticed an increase in last-minute skipping and rescheduling; this issue directly affects our cleaning techs. Our cleaners are the foundation of our company. To maintain a reputable team, we must provide each cleaning tech with consistency in their daily schedules to prevent loss of wages.

We operate on a flexible schedule, so please read up on that and be prepared to allow some leeway on our arrival time. We do our best to provide the exact time estimate as a customized service. But sometimes, due to circumstances beyond our control, things can get delayed with variables like construction, weather conditions, and transit time. And we know that life happens, and sometimes things can change; Having policies and processes let us be prepared to handle situations in the best way possible.

Need to reschedule the service? 

No problem! At least 48 business hours’ notice (excluding weekends) is required. We must adhere strictly to this policy to prevent lost wages for your cleaner. If a cleaning appointment is skipped less than 48 business hours in advance, a 50% rate of service will be charged based on the rate of your scheduled service.

Skipping include: 

• Unable to gain access to enter home
• No running water
• No electricity
• No working A/C

Notice for recurring clients:

Skipping Weekly, Bi-weekly, Tri-Weekly, and Monthly services are subject to an additional fee added to the following cleaning service:

• Weekly: $15.00
• Bi-weekly: $25.00
• Monthly: $50.00

Pets: We are a pet-friendly company and perfectly happy to service your family, no matter the various species it includes. PS: West Hartford Cleaning Services is not responsible for your pets. You know your pets best. If you have concerns about your pet’s behavior, safety, etc. Please restrict your pets and/or remove your pets from the property during cleaning service if you feel it necessary or have any concerns they might get nervous, angry, or anxious.

You will find some helpful information here about ways to stay in touch with us. Not only to provide us feedback but also to follow what we’re doing as a company. We want you to know all the ways that you can stay connected with us.  Please feel free to contact us with any questions you may have. You can also learn more on the FAQ page.

Thank you for having us as part of your support network, and consider it clean with West Hartford Cleaning services.